Terms of Service

Terms of Service

Last Updated: November 2, 2026
Welcome to PawChew. These Terms of Service ("Terms") govern your access to and use of https://www.pawchew.shop and your purchase of products through our online store.
By visiting our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website.

  1. About PawChew

PawChew is an online store offering pet toys, pet accessories, and related pet supplies.
Our products are shipped directly from China to customers in selected destinations across North America, Europe, and Oceania.
Store Name: PawChew Website: https://www.pawchew.shop Contact Email: pawchewshop@gmail.com

  1. Eligibility and Website Use

By using this website, you confirm that:
  • You are legally able to enter into a binding agreement under the laws applicable to you.
  • The information you provide is accurate and complete.
  • You will use our website for lawful purposes.
  • You will not interfere with the security or normal operation of our website.
You must not use our website for fraudulent, unlawful, or unauthorized purposes.

  1. Product Information

We make reasonable efforts to display accurate product descriptions, images, colors, dimensions, materials, and specifications.
Actual product colors may vary slightly depending on your screen and device settings.
Product images are for illustrative purposes. Please carefully review product descriptions, size information, materials, and specifications before placing an order.
We reserve the right to correct errors, update product information, or discontinue products where permitted by law.
Nothing in this section limits your statutory rights if a product is faulty, unsafe, or not as described.

  1. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products.
An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been accepted or dispatched.
We reserve the right to refuse or cancel an order where permitted by law, including in cases of:
  • Suspected fraud or unauthorized transactions
  • Payment issues
  • Product unavailability
  • Incorrect product or pricing information
  • Delivery restrictions
  • Incomplete or inaccurate order information
If we cancel an order after payment has been collected, we will arrange an appropriate refund.

  1. Prices and Payments

Product prices and applicable shipping fees will be displayed at checkout.
Unless expressly stated otherwise, prices do not include import duties, customs charges, import VAT, GST, or other destination-country taxes and charges.
Payments must be completed using the payment methods available at checkout.
We may update product prices at any time. Price changes will not affect orders already accepted, except where permitted by law.

  1. Shipping and Delivery

Orders are shipped directly from China using international postal small packet services or other available international shipping services.
Delivery times shown on our website are estimates and are not guaranteed unless expressly stated otherwise.
Customs clearance, international transportation, local postal operations, weather, and other circumstances may affect delivery.
Unless expressly stated otherwise at checkout, orders are shipped on a DAP basis. Customers may be responsible for import duties, taxes, and customs charges imposed by the destination country.
Please refer to our Shipping Policy for more information.
Nothing in these Terms excludes any delivery rights or remedies available under applicable consumer protection laws.

  1. Returns and Refunds

Returns, cancellations, replacements, and refunds are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.
Nothing in these Terms limits statutory consumer rights, including mandatory withdrawal rights, consumer guarantees, or remedies for defective or misdescribed products.

  1. Pet Product Safety

Our products are designed for pets, but no toy or accessory is suitable for every animal.
For your pet's safety:
  • Supervise your pet while using toys and accessories.
  • Choose products appropriate for your pet's size, age, and chewing behavior.
  • Inspect products regularly for wear, loose parts, or damage.
  • Remove and discontinue use of any product that becomes damaged or unsafe.
  • Keep packaging and small components away from pets and children where appropriate.
Pets may chew, tear, or swallow parts of a toy. If your pet swallows any product component or shows signs of distress, contact a veterinarian promptly.
Product descriptions and general safety information do not replace professional veterinary advice.

  1. Intellectual Property

All website content, including text, graphics, photographs, logos, product images, design elements, and other materials, is owned by or licensed to PawChew, unless otherwise stated.
You may not reproduce, distribute, modify, or commercially use our website content without prior written permission, except as permitted by law.

  1. Third-Party Services and Links

Our website may use third-party services, including payment processors, shipping providers, website hosting providers, analytics tools, and marketing services.
Third-party services may be subject to their own terms and privacy policies.
We are not responsible for third-party websites or services to the extent permitted by applicable law.

  1. Limitation of Liability

To the maximum extent permitted by applicable law, PawChew will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer guarantees, statutory rights, or liability for matters that applicable law does not permit us to exclude.

  1. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website, your violation of these Terms, or your infringement of another person's rights.
This section does not apply to the extent that a claim results from our own breach of law or legal obligations.

  1. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.
Please review our Privacy Policy for further information.

  1. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, products, or legal requirements.
The latest version will be posted on this page with an updated date.
Changes will apply from the date they are posted, subject to applicable law.

  1. Governing Law and Consumer Rights

These Terms are subject to the laws applicable to our business, without depriving consumers of mandatory protections available under the laws of their country or region of residence.
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

  1. Contact Us

If you have questions about these Terms, please contact:
Store Name: PawChew Email: pawchewshop@gmail.com Website: https://www.pawchew.shop Business Address: Hengquze (full legal business address to be provided).
Customer Service Hours: Monday–Friday, 9 AM–6 PM China Standard Time (UTC+8).